Cozumel

Unfortunately, we do not offer that service at the hotel.

Your request for connecting room will be noted and we will do our best to accommodate you, however, confirmation is based on availability at the time of check-in.

The All Inclusive Plan includes: • *Breakfast, lunch and dinner • *Draft Beer, domestic and imported house drinks including table wine, beer, soft drinks, juices and water. (Selection of the house) • Waiter service at the pool and beach area. • Room service from 7:00 to 22:00 hrs. According to the menu set to quarters • Use of tennis courts, racquets and balls. • Fitness area • Beach and pool activities • One hour free snorkeling equipment per day. *Note: An additional fee applies for dishes that include lobster, shrimp, and fine cuts as well as Premium brand beverages. The Elite All Inclusive Plan includes: • Besides the Inclusions All Inclusive Plan described above, this plan includes: • Room overlooking the sea • Preferential allotment within the category reserved --All food in our restaurant menu. (Restriction: Lobster). • All drinks (domestic and international) --Bathrobes in the room.

Yes, Day Passes are available for a fee and can be obtained at the hotel’s front desk.

All guest rooms are non-smoking although specific outdoor areas have been designated for smoking.

Transportation can be booked through David Janda at (52) 987.872.0844, ext. 33212 or djanda@elcid.com.mx.

Advance reservations are not required.

The dress code is casual.

The minimum age to book at La Ceiba is 18 years old.

Free Wi-Fi is available in the public’s areas. Unfortunately, WiFi is not available within the guest rooms.

• Passport
• A credit card is required for incidentals. The strike of it means a credit line open in case guests want to make room charges so they have the choice to pay at the end with the same credit card, a different one or pay in cash.

Guests credit card is only to guarantee the reservation. Nothing is charged until guests provide the information needed to make the charge by reservation agents. According to our seasonal guarantee policies deposit is required for some seasons, which is going to be charged after the reservation is made and then call to the hotel reservations office from 09:00 to 18:00 from Monday to Friday, and Saturday at until 1400 for more information about the periods and methods of payment and reset of the stay is paid upon check in. If the guarantee reservation does not require a deposit the guest must pay the stay amount on the check in date, which can be covered in cash or credit card. Cards accepted-Visa, Master card and American Express. E-mail contact: reserve.cozumel@elcid.com.mx. Call the main phone 52-987-8720844.

Safety deposit box with no charge in the room.

Tennis court-Courtesy service for guests. Daily open from 0700 to 2230. Make reservations at front desk.

• El Cocay Massage Center with the ancient healing practices and treatments practiced by our Mayan ancestors
• Steam and sauna-Free service for all guests
• Indoor and outdoor massage areas
• Traditional Mayan massages
• Relaxing body treatments
• Open from Monday through Saturday from 0900 to 1700 and Sundays from 0900 to 1500
• For contact information about prices, in-advance reservations and pre-payments e-mail: elcocaycozumel@elcid.com.mx

Check our prices on our website

Exercise room for all guests